FAQs
Username: Your username is your last name, first initial, and your employee ID number. Default password: your date of birth. Click the Log In button. You will immediately be taken to the Change Password screen and asked to change your password from the default.
Why is my Ultipro account locked? ›
I've input the incorrect password five times on Ultipro and now my email account is locked. Since SSO is applied to multiple applications, if you input an incorrect password five times on ANY of the applications your account will be locked.
How do I log into Ultipro at home? ›
1. Go to E44.ultipro.com – type only those letters into the address bar of your browser. 2. On the Sign In page, enter your User name (Personal Email Address) and your Password (Birthdate in MMDDYYYY format), and then Sign In.
What is the username format for Ultipro? ›
User Name: Your last name* plus the last four digits of your SSN (example: smith1234). Default Password: Your birthdate in MMDDYYYY format (example: 01012014).
What is the default password for UKG? ›
Your current default password is your birthday as MMDDYYYY (e.g., 01012020). After entering your default password, you can create a new password using the password requirements. 4 . If this is your first time accessing the UKG Pro portal, enter your birthday as your default password as MMDDYYYY (e.g., 01012020).
How do I get an access code for UltiPro? ›
The 'Client Access Key' & the 'User Access Key' can be found on your UltiPro Web Service administrative page. PLEASE NOTE:The Client Access Key is also known as the Customer API Key, and theUser Access Key is also known as the User API Key.
How do I activate my UltiPro account? ›
➢ Click on the UltiPro icon. The New User Activation screen appears. ➢ Enter your Employee Number using 6 digits. If your employee number is less than 6 digits, enter leading zeros.
Why can't I log into my UKG account? ›
If you've forgotten your UKG login or need help resetting your password, please reach out to your HR/payroll department directly for help. Need more support for your UKG solution? Head to our Support page.
Why isn't my UltiPro working? ›
Clearing Your Browser's Cache: If UltiPro's user interface is behaving unexpectedly with a supported browser, you may need to clear your browser's cache to ensure that your browser is displaying the most up-to-date versions of UltiPro pages.
How do I find my UltiPro employee ID? ›
Your Workday Employee ID number is what you'll use as your username to access the UltiPro portal. To find your Workday Employee ID number, go to Workday > Personal Information > About Me > Job. Your Workday Employee ID number will appear at the top of the page.
To get started
- Download the UltiPro mobile app to your device through the Apple app store (iPhone) or the Google play store (Android).
- Enter our Company Access Code as: HOODCOLLEGE (it is not case sensitive)
- Enter your UltiPro login credentials (the same one used to log in to the desktop version).
What is the difference between UKG and UltiPro? ›
So, are UKG and UltiPro the same thing? The answer is yes and no. UKG is the parent company that offers a wide range of workforce management and HCM solutions, while UltiPro is one of the flagship products within the UKG suite of offerings.
What if I forgot my username and password for UltiPro? ›
You may reset your own password if you forgot it after your original set up ” and then enter your user name which will the email provided there will be a link to UltiPro prompting you to answer eate a new password (NOTE: security question answers are case sensitive . Drive not Dr). l prompt you for a new password.
How do I log into UltiPro if I am locked out? ›
Forgot Password / Locked out
If you forget your password or are locked out, click the Forgot your password? link on the login page. Enter your username (your email address) and click Go. You do not have an access code or reset link.
How do I contact UltiPro? ›
While this may seem like a difficult task at first, you can easily contact a representative by calling the Ultipro customer service phone number at (800) 432-1729, e-mailing Ultipro at ultiproinfo@ultimatesoftware.com, or by completing a form at https://www.ultimatesoftware.com/ContactUs.
What is my password for Ukg pro? ›
If your email address is saved in the UKG Pro Learning solution and password recovery questions have been activated for the Academy, you can reset your password by answering recovery questions. From the Sign In page, select Forgot your password.
How do I get my UKG access code? ›
After you activate your UKG Pro SSO, you'll be prompted to complete an additional security authentication by receiving another access code. You can receive the access code by text, voice, or email. The contact options shown in the drop-down menu come directly from the personal information you've entered into Workday.
What is the password policy for UKG? ›
Your password must be at least eight characters in length and contain at least one uppercase and one lowercase letter. The maximum number of characters is 64.
Is UltiPro the same as UKG? ›
UKG Pro, formerly Ultipro, is a cloud-based HR software that can meet the diverse needs of businesses of all sizes.